Policies
Shipping Policy
Please understand that all shipments of alcohol require the signature of an adult with the proper identification in the destination location. As such, we recommend that you provide a daytime delivery address where an you or another adult who can act on your behalf will be available to receive your shipment. For this reason, shipments cannot be made to post office boxes.
Wine is perishable and can be damaged by heat or cold in transit. We work hard to make sure shipments arrive in good condition and at our discretion may hold your shipment until conditions are more favorable. While it is not required, as we do ship from California we do recommend limiting your wine’s exposure during shipping to two or three days. If you are shipping to the East Coast, we ask you to carefully consider expedited shipping.
​
Regardless of your carrier and ship time, you will receive a tracking number via email.
Returns Policy
As our wine is perishable, we do not accept returns. If the wine was damaged in shipping or did not arrive at all, please contact us immediately at info@jenavi.life. We will endeavor to make things right as much as we are able. In the case of shipping damage, please document the state of the packaging with photographs, as those images will assist in handling your claim.
Privacy Policy
WHAT DO WE DO WITH YOUR INFORMATION?
​
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
​
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
​
With your permission, we may send you emails about our store, new products and other updates.
​
CONSENT
How do you get my consent?
​
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
​
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
​
How do I withdraw my consent?
​
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@jenavi.life or mailing us at: 1187 Coast Village Road, STE 1-704, Montecito, CA 93108, United States
​
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
​
AGE OF CONSENT
​
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Further, by purchasing our wine, you represent that you are at least of legal drinking age in your state or province of residence.
​
CHANGES TO THIS PRIVACY POLICY
​
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
​
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
​
QUESTIONS AND CONTACT INFORMATION
​
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@jenavi.life or by mail at:
​
Jenavi
1187 Coast Village Road
STE 1-704
Montecito, CA 93108
United States
We Are Here For You
If you are experiencing difficulty with any content on jenavi.com or require assistance with any part of our site, please contact us and we will be happy to assist.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments